Watch not visible
Confirm Garmin Connect is installed, the watch is paired there, and the GMotion Data Connect IQ app is installed on the watch.
Support
Let’s resolve the signal, not guess at it.
Send us the device and session details below. We will use them to separate pairing, transfer, timing, and export issues.
Email support: support@li2niu.com
Support is provided in English.
Include these details
- 01Garmin watch model and software version
- 02Phone model and iOS or Android version
- 03GMotion Data app version
- 04Session ID and approximate recording time
- 05Whether the issue occurred while recording, transferring, or exporting
Common checks
Interrupted session
Keep the phone nearby and reopen the companion app. If the watch-side queue is no longer available, the export will mark the unresolved range.
Unexpected timestamps
Share the manifest and quality event files. They contain the clock anchor and uncertainty information needed to diagnose alignment.